FAQs

Refund 

For a refund/return, please send an email to info@dnbeapparel.com with the reason for the refund/return within 14 days of purchase.  We accept returns for any reason within 30 days of purchase, but we will only reimburse shipping expenses if it is a mistake on our end.  The item must be returned in its original condition within 30 days of the customer receiving the item.  Ship the item back to the address we provide, and we'll ship an refund within 3-5 business days.

 

Returns

Please contact us within 72 hours of delivery if you wish to return an item. A $4 restocking fee will be charged for each item that is returned. The restocking fee will be subtracted from your refund once your return is received. All refunds will be submitted via the original payment method used when ordering. If you wish to return an item, please contact our customer care team.

Please provide the following information in your email, so we can assist you as quickly as possible.

• Name & Email (Entered during order)
• Order #
• Reason for return

We will reply with a pre-paid return label and instructions for your return. Items must be unworn, unwashed and in their original condition. We will NOT accept returns that have been worn, laundered or altered in any way. 

Faulty Item Return

If an item is faulty (see definition below) or an error is made on our part, we will take corrective action. This may include refunding the purchase price and shipping charges or providing a replacement product and a pre-paid shipping label for the incorrect item.

*Faulty or damaged items include: unraveled seams and/or holes that are present BEFORE being washed. Wrong size, color or design. Please check the item before washing as we do not accept returned shirts that have been laundered.

Shipping

Please allow 2-7 business days from date of order for items to ship. An email confirmation will be sent to the email that was provided. The Persist team is not responsible for lost/stolen packages that have been delivered successfully according to USPS or UPS delivery confirmation.  If you have had issues with either USPS or UPS in the past or think there is any chance of your package being stolen if you're not there to accept it when delivered, we suggest selecting the signature confirmation option during checkout.

Reminder, the product is made upon order completion. Please allow 4 to 11 business days to receive your order. 

 

CARE AND MAINTENANCE 

To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. You may tumble dry on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade.